Twelve to start. Marcin is curating a longer list — if yours isn't here, just call or email and we'll answer it (and probably add it).
20 questions
Insurance & Standards Are you insured and WSIB covered?
Yes. We carry $3M in liability coverage and we are WSIB compliant. A certificate of insurance and WSIB clearance certificate can be issued before any work begins — just ask when you call.
Insurance & Standards Do you have ISA Certified Arborists on staff?
Yes. Several members of our crew hold the International Society of Arboriculture (ISA) Certified Arborist credential, which means cuts are made to ANSI A300 standards and risk is assessed against current arboricultural best practice.
Scheduling How quickly can you get a quote out?
Most quotes are returned the same business day. A site visit is included for any job that needs one — typically scheduled within 24-48 hours. Storm response is dispatched immediately.
Services Do you handle emergency / storm calls?
Yes — 24/7. If a tree comes down on a structure or blocks access, call (226) 263-2319 and we will dispatch the closest crew. We coordinate with your insurance directly and provide documented site reports.
Services What size trees can you remove?
Any size, any access. We handle small ornamentals to mature 30-metre specimens, including hazardous and technical takedowns and crane removals in tight backyards.
Services How close to the ground do you grind stumps?
Eight inches below grade as standard, with surface roots chased and the hole backfilled with chip — seed-ready when we leave. Deeper grinds are available on request.
Property & Cleanup Will you fit through my gate?
Our narrow-access stump grinders fit through standard 36-inch (91 cm) gates. For removals in tight backyards we use compact rigs, hand-carried tooling and rope-down techniques to protect surrounding plantings.
Property & Cleanup What does cleanup include?
Everything. Whole tree chipped or hauled, stump ground and backfilled, sod un-scarred, beds protected with plywood drop-zones, and the lawn blown clean before we leave. We text before/after photos as part of every job.
Services Do you spray for mosquitoes?
Yes — season-long programs and single-event applications for backyards, decks and event spaces. Treatments are kid- and pet-safe and applied by licensed applicators.
Services What size bins do you rent?
20 cubic-yard bins for yard cleanups, landscaping projects and renovation debris. Flexible drop and swap windows across Waterloo Region.
Pricing How do you price a job?
Fixed-quote, in writing, before any saw runs. The quote reflects tree size, access, rigging complexity, cleanup and disposal — no padded line items, no surprise add-ons.
Scheduling What areas do you serve?
Kitchener, Waterloo, Cambridge, Guelph and surrounding townships including Elmira, St. Jacobs, Conestogo, Breslau, Wellesley, Baden, New Hamburg, Plattsville, Tavistock and Ayr. See the service area map.
Tree Health & Pests How can I tell if my ash tree has Emerald Ash Borer?
Watch for canopy thinning, heavy woodpecker activity, vertical bark splits and tiny D-shaped exit holes. Caught early, a healthy ash can sometimes be protected with TreeAzin injections; once most of the canopy is gone it becomes brittle and should be removed. Read more →
Tree Health & Pests What is oak wilt, and how do I protect my oaks?
Oak wilt is an aggressive fungal disease that can kill an oak in a single season. The key prevention step is timing: avoid pruning oaks from spring through late summer when sap-feeding beetles are active — prune in the dormant season instead. Read more →
Tree Health & Pests Why is my spruce tree turning brown?
Usually needle-cast disease, drought and root stress, or spider mites — and the pattern of browning tells us which. Browning from the inner needles outward often points to needle-cast, very common on Colorado blue spruce here. Read more →
Tree Health & Pests What are the black spots on my maple leaves?
That's maple tar spot, a common Southern Ontario fungus. It looks dramatic but is mostly cosmetic and doesn't threaten an established tree — raking and removing fallen leaves in autumn breaks the cycle. Read more →
Tree Health & Pests Why are my birch trees dying back?
Birch dieback in our region is usually a combination of drought stress, bronze birch borer and age, working from the top down. The borer targets trees already weakened by stress, so keeping a birch watered and healthy is the best defence. Read more →
Tree Health & Pests Should I be concerned about carpenter ants in a tree?
Carpenter ants nest in wood that's already soft and decayed — they don't bore into sound timber. So a colony usually signals existing internal decay rather than causing it, which means the tree is worth having inspected. Read more →
Tree Health & Pests Are Japanese beetles harmful to my trees?
Japanese beetles skeletonize leaves through the summer. On an established, healthy tree the damage looks worse than it is and rarely causes lasting harm; young, newly planted or already-stressed trees are where it's worth stepping in. Read more →
Tree Health & Pests What is beech leaf disease?
Beech leaf disease is an emerging threat to Ontario beech trees, showing as dark banding between the leaf veins, leathery leaves and progressive dieback over several seasons. If you have a mature beech, it's worth monitoring. Read more →
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